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Privacy Policy

  • Introduction
  • Personal Information We Collect
  • Use of Personal Information Collected About You
  • How We Share Personal Information
  • Sensitive Information
  • Personal Information From Children
  • Protecting Personal Information
  • Changing Personal Information
  • Retaining Personal Information
  • Choices - Marketing Lists
  • Policy Modifications
  • Questions


At Euro Hotels, we strive to deliver outstanding products, services, and experiences around the UK. We value your business and, more importantly, your loyalty. We recognise that privacy is an important issue. We have developed this Policy to explain our practices regarding the personal information we collect when you visit this site. Some jurisdictions also require notice concerning other means of collecting personal information; for those jurisdictions, this Policy also explains our practices regarding personal information obtained from sources other than our websites, such as written or verbal communications or information collected when you visit one of our properties.

Please read this Policy carefully before submitting personal information about you to us.

Personal Information We Collect

At every touch point or guest interaction, we may collect personal information. In addition to any other information you may choose to provide to us, this personal information may include: your name and contact information; date of birth; preferred communication methods; business name, title and business address; credit card details, including the three-digit code that appears on the back of your credit card; member number, frequent flyer or travel partner programme affiliation; date of arrival and departure; room and holiday preferences; and details on hotel. We may also record details on joint travellers, including their names and frequent flyer numbers.

In addition we collect other personal information when you interact with Euro Hotels in various ways such as:

When you register for a members Account, we also ask you to select a username and password.

If you choose to create an online profile for meeting and event planning (e.g., weddings), we record meeting and event specifications, the date of the event, number of guests, details of the guest rooms, and, for corporate events, information on your organisation (name, annual budget, number of sponsored events per year).

From time to time, this site may offer a feature that allows you to send an electronic postcard or otherwise share a message with a friend. If you choose to do so, we will ask you for the recipient’s name and email address, along with the text of any message you choose to include. By using this feature, you warrant that you are entitled to use and provide us with the recipient’s name and email address for this purpose.

Use of Personal Information Collected About You

We use your personal information to provide the services you request from Euro Hotels such as to facilitate: reservations; the purchase of a holiday package or timeshare; membership in the Promotional programme; and other transactions. We also use the personal information to provide you with information about meeting and event planning and access to specific account information for administrative purposes. In addition, we may use the information to: improve Euro hotel’s services; provide you with the expected level of hospitality; and ensure the site is of interest to you. We also use details to send you newsletters, promotions and featured specials, and to conduct online surveys, sweepstakes, prize draws, and other contests via email, telephone or post.

How We Share Personal Information

Euro Group Of Companies: We may share personal information within the Euro Hotels Family of companies that may jointly use the personal information for the purposes described above. Euro Hotels Group is the party responsible for the management of the jointly used personal information.

Electronic Billing Programme:
If you participate in the "efolio programme", billing information will be shared with the credit card provider and if you use a corporate credit card, possibly, your employer.

Group Events or Meetings:
If you visit Euro Hotels as part of a group event or meeting, information collected for meeting and event planning may be shared with the organisers of those meetings and events, and, where appropriate, guests who organise or participate in the meeting or event.

Service Providers:
We rely on service providers to provide certain products and services, such as credit card billing, and reservations services. Providing services in connection with our websites, , communicating news and delivering promotional and transactional materials via email and direct mail, processing credit card transactions, data hygiene and enhancement services and administering sweepstakes, prize draws, competitions and customer surveys for which it is necessary to provide personal information. Euro Hotels will disclose personal information to service providers as appropriate.

Business Transactions:
As we develop our business, we might sell, buy, restructure or reorganise businesses or assets. In the event of a merger, consolidation, sale, liquidation or transfer of assets, euro hotels may, in its sole and absolute discretion, transfer, sell or assign information collected, including without limitation, non-personal information and personal information, to one or more affiliated or unaffiliated third parties.

Other: In addition Euro Hotels may disclose personal information, with or without prior notice to you, in order to: (i) comply with applicable laws; (ii) respond to governmental inquiries or requests from public authorities; (iii) comply with valid legal process; (iv) protect the rights, privacy, safety or property of Euro Hotels, site visitors, guests, employees or the public; (v) permit us to pursue available remedies or limit the damages that we may sustain; (vi) enforce our Site Usage Agreement; and (vii) respond to an emergency.

Sensitive Information

The term "sensitive information" refers to information related to your racial or ethnic origin, political opinions, religion or other beliefs, health, criminal background or trade union membership. We do not generally collect sensitive information unless it is volunteered by you. We may use health data provided by you exclusively to serve you better and meet your particular needs.

Personal Information from Children

We do not knowingly collect personal information from individuals under 18 years of age. As a parent or legal guardian, please do not allow your children to submit personal information without your permission.

Protecting Personal Information

Euro Hotels will take appropriate measures to: (i) protect personal information collected against unauthorised access, disclosure, alteration or destruction, and (ii) keep personal information accurate and up-to-date, consistent with applicable law. We also seek to require our affiliates and service providers to exercise reasonable efforts to maintain the confidentiality of personal information about you. For online transactions, we use technology to protect the personal information that you transmit to us via our site. Unfortunately, however, no security system or system of transmitting data over the Internet can be guaranteed to be entirely secure.

For your own privacy protection, we encourage you not to include sensitive personal information in any emails you may send to us. Please do not send credit card numbers or any sensitive personal information to us via email.

Changing Personal Information

To the extent required by applicable law, you may be able to request that we inform you about the personal information we maintain about you and, where appropriate, request that we update, correct, and/or suppress personal information about you that we maintain in our active database. We will make all required updates and changes within the time specified by the applicable law and, where permitted by law, may charge an appropriate fee to cover the costs of responding to the request. Such requests must be submitted in writing to the following address: Euro Hotels Head Office Lynton House 54 Clapham Common South Side London SW4 9BX. To protect your confidentiality, we can only respond to such requests to the email address that you have registered or otherwise provided to us. Please remember that if you make such a request, we may not be able to provide you with the same quality and variety of services to which you are accustomed.

In addition, in some circumstances based on applicable law, you may request that we cease sharing personal information about you with our business partners or that Hilton cease the use of personal information about you on the grounds that such personal information was acquired by unjust means or used in violation of law by sending your written request to Euro Hotels Lynton House 54 Clapham Common South Side London SW4 9BX. We will seek to honour those requests consistently with applicable law.

Retaining Personal Information

We retain personal information about you for the period necessary to fulfil the purposes outlined in this Policy unless a longer retention period is required or permitted by applicable law.

Choices - Marketing Lists

If you have given us your contact information (postal address, fax number, email address or phone number), we may want to inform you about our services or invite you to events by email, telephone or post.

If you prefer NOT to receive marketing materials from us, you may change your preferences at any time by: (i) sending us an email to info@eurohotelsgroup.co.uk (ii) writing to us (and include your email address) at Our Address Mentioned above.

Please note, however, that if you "opt out" as described above, we will not be able to remove your personal information from the databases of affiliates, franchisees or business partners with which we have already shared your personal information (i.e., to which we have already provided your personal information as of the date of your opt-out request).

Policy Modifications

We may modify this Policy from time to time. When we make material changes to this policy we will post the revised policy on our site. You can tell when this Policy was last updated by looking at the date at the top of the Policy. Any changes to our Policy will become effective upon posting of the revised Policy on the site. Use of the site following such changes constitutes your acceptance of the revised Policy then in effect.


If you have any questions about this Policy or how Euro Hotels processes your personal information, please contact us by email to info@eurohotelsgroup.co.uk or by post to Euro Hotels Group Lynton House 54 Clapham Common South Side London SW4 9BX.